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Scribblings

random records of scattered thoughts


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M (at Dell Tech Support) is my hero!
dune path, beach path
tree_lady
It took DELL Tech Support--and especially "M"--over three hours late this afternoon but I finally have access to the data on my two external hard drives and use of both my printer and my scanner for the first time since my desktop crashed on July 12th. I would recount all of the stages of the struggle if I knew how but I don't. That's why I'm not working at Dell Tech Support and why M is. (He has a title that includes the word "solutions" I think. If he doesn't, he should.  ;-)

Here's a picture I used to have as part of my screensaver slideshow before the crash. I thought I had lost it.


 
This is a picture of my paternal grandparents'
"in-between-stage" house at Long Acres,
near Shallotte, North Carolina, circa 1956-60.
Those of you who read my Hurricane Hazel
entry may remember me describing the house
and Long Acres.


M really went beyond his strict responsibilities, I think, by kindly finding the drivers for my various bits and pieces and loading them on the computer, when I had failed repeatedly. I gather that the limits of Dell Tech Service responsibilities is actually limited to seeing that Dell peripherals are connected properly.

While he was battling away, I spent my time doing three things:

1.  Watching my cursor dance all over the screen without me touching the mouse;

2. Occasionally marshalling my thoughts enough to answer a question. (example: "Is your computer password protected?" Geez, I don't know. "Uh, no it isn't." "Good.")

3. Convincing M that he can write, and that he needs to join the NaNoWriMo madness in November.

(I think he was doubtful about the whole idea until I suggested that daydreams were a great place to start when it came to plotting a novel. Everybody has daydreams therefore, in my opinion, anyone can write fiction.)

---

M, hi! You took down the urls for "Scribblings" and being a geek--I mean that in the best possible way--you've certainly found your way here. Try backtracking a few entries to "NaNo Ahoy!" for a cut-and-paste description of what NaNoWriMo is all about. You'll also find links of course.

Don't forget to comment!

And thanks again! Expertise really is cool. That's one of the reasons I happen to love my enchanters and warriors in "Seabird". God-given talent is very cool as well, as Cara discovers.  ;-)

---

Whew! Now I can focus on "Earthbow", "Writing, My Way" pt.2, etc.

Oh, and choosing a new notebook. Mustn't forget that.


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I love it when good things happen to good people :-)

You should write a note to Dell and recommend M for an award/pay raise/Congressional Medal of something!

I love it when good things happen to good people :-)

I'll take good things happening to -me- even. ;-)



You should write a note to Dell and recommend M for an award/pay raise/Congressional Medal of something!

You're right and I think I will.


I'm sorry I took so long to answer you, X! I lost ground with email and with Scribblings while dealing with the data recovery and also while preparing for our (Written Remains) latest installment of the "Make a Scene" meetings.

SherryT

Don't worry a toss about it. I'm just glad your doing OK. I think that's a danger of all this blogging, email, etc. When someone is quite active and then you don't hear from them, it's a worry.

I know you're busy. :-)

And you are researching new laptops - that's important!!

...over at Stream of Consciousness.

In the words of Frankie Vali and the Four Seasons, "Oh what a night."

Kudos to M!! I am so very glad for you. I lost my hard drive and lots of information and pictures that I can't replace, and I was heartbroken. Three different computer guys worked on it to now avail. It would have been a much larger tragedy for you as a writer.

I lost my hard drive and lots of information and pictures that I can't replace, and I was heartbroken.

I am so sorry! It must be like being robbed by a thief that can never be brought to justice.

---

I know I'm preaching to the converted here, but it really goes to show how important backing things up is. In spite of my efforts to back up my files, I -did- lose a fair amount of graphics--virtually any artwork I've worked on over the last year.


It would have been a much larger tragedy for you as a writer.

Well, I was spared that, thank God, because I had just downloaded all my recent manuscript versions to a couple of thumb drives. I still lost some very, very recent revisions of a couple of scenes but that is no comparison to losing whole books obviously.

The really big external hard drive that M managed to access hadn't been updated as recently as it should have been. On the upside, I had stored it in a tiny portable fire-proof "safe" that belonged to my mom. The drive takes up virtually the whole space inside the safe. The smaller external hard drive normally lives on my computer work station, while the thumb drives travel with me in my handbag.

Now that this has happened--my first major meltdown since I purchased my first desktop in the 90's--I'll be even more vigilant about updating and then protecting the stored copies.

SherryT

Hi my friend treelady, it's 'M' here...

(Anonymous)
i will never forget to apply what you have advised to me to try and do writings, thanks for the nice words you have given me and hope we could talk again someday, good luck to your writing career and hope many books to come.thanks and keep inspiring people.

Re: Hi my friend treelady, it's 'M' here...

Hi my friend treelady, it's 'M' here...

Hi, M! Sorry to take so long to response to your comment!
Thanks again for all your help. I not only wrote about it here but I've also emailed a couple of friends, describing what happened, and told others about it in person.

You've made me a permanent fan of Dell's Tech Team and On Call services. You cannot begin to guess how difficult a job that was to accomplish, given that I was (and am) still very upset with Dell's non-tech Customer Support. They just added to the stress of my desktop crashing, during July & August when I was trying to buy the new hard drive and OS disks.

---

i will never forget to apply what you have advised to me to try and do writings, thanks for the nice words you have given me and hope we could talk again someday, good luck to your writing career and hope many books to come.thanks and keep inspiring people.

I hope that I inspired you enough to join us during November by attempting to write a novel via the National Novel Writing Month (NaNo) webpage. Remember, if you write only 5,000 words out of the 50,000 word goal, that will still be 5,000 words that you would not have written otherwise!!

Thanks for the kind words!

SherryT

Re: Hi my friend treelady, it's 'M' here...

I forgot one thing. "M", you wrote,

"...hope we could talk again someday..."


Yes, but not in your capacity as a Dell tech person since that would mean I was having trouble with a computer. :0

I would very much like to hear from you, via comments to my writing posts here at Scribblings. ;-)

S

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